Terms & Conditions

1. About Ethnic Ela

Ethnic Ela is an online store selling Indian ethnic wear for women, including salwar suits, anarkali suits, cotton kurta sets and co-ord sets, shipped across India.

2. Eligibility & Account

• You must be at least 18 years old, or using the site under the supervision of a parent/guardian, to place an order.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate, current information (name, shipping address, phone number) when creating an account or placing an order.

3. Products, Pricing & Availability

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Because our pieces feature handcrafted prints, embroidery and dyeing, minor variations in colour, print placement or embellishment between the product photo and the item you receive are normal and are not considered defects.
• We reserve the right to correct pricing errors, and to limit or cancel quantities purchased per person, per household or per order.
• Product availability is not guaranteed until your order is confirmed and payment is verified.

4. Orders & Payments

• All payments are processed securely through Razorpay. We do not store your card, UPI or net-banking details on our servers.
• An order is confirmed only after payment is successfully verified by our system. If payment fails or cannot be verified, the order will not be placed and any deducted amount will be reversed by your bank/Razorpay per their standard timelines.
• The final order amount is always calculated by our server from your cart and current product prices at checkout — prices or totals cannot be altered by the browser or any third party.
• We may cancel an order and refund the payment if we discover an error, suspected fraud, or an out-of-stock item after payment.

5. Shipping & Delivery

We ship across India. Estimated delivery timelines are shown at checkout and in your order confirmation email; actual delivery may vary due to courier delays, weather or regional restrictions. Free shipping applies on orders above ₹999 as indicated on the site.

6. No-Return, No-Refund Policy

• Damaged, defective or incorrect items: contact ethnicela.sb@gmail.com within 48 hours of delivery with your order ID and photos/video of the item. We will arrange a replacement or store credit for that item — this is the only remedy we offer, and monetary refunds are not provided.
• Order cancellations: orders can only be cancelled before they are dispatched. Once shipped, an order cannot be cancelled and this no-refund policy applies.
• Full details are available on our FAQ page.

7. Intellectual Property

All content on ethnic-ela.com — including the Ethnic Ela name and logo, product photography, descriptions and site design — is owned by or licensed to Ethnic Ela and may not be copied, reproduced or used commercially without our written permission.

8. Acceptable Use

You agree not to:

• Use the site for any unlawful purpose, or to submit false or fraudulent orders.
• Attempt to interfere with, disrupt, or gain unauthorised access to our systems, accounts or data.
• Reverse engineer, scrape or misuse site content beyond normal browsing and shopping.

9. Limitation of Liability

To the maximum extent permitted by law, Ethnic Ela is not liable for indirect, incidental or consequential damages arising from your use of the site or products purchased, beyond the value of the order in question. Nothing in these terms limits liability that cannot be excluded under Indian law.

10. Governing Law & Grievance Redressal

These terms are governed by the laws of India. In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, any grievances or complaints regarding your order, this website, or these terms can be directed to our Grievance Officer:

Grievance Officer
Ethnic Ela Customer Support
Email: ethnicela.sb@gmail.com

We aim to acknowledge complaints within 48 hours and resolve them within 30 days, as required by applicable law.

11. Changes to These Terms

We may update these terms from time to time; the "Last updated" date above will reflect material changes. Continuing to use the site or place orders after changes are posted means you accept the revised terms.